Adam Ramshaw’s POV on proactive service recovery
The purpose of this blog is to both share views, and create dialog about issues related to business and life. Our recent post on NPS (Net Promoter Scores) generated a number of comments, including one from Adam Ramshaw. Adam was generous in offering to write a follow-up article for Results Count. It is with pride and pleasure we post Adam’s insights on NPS and opportunities related to service recovery.
Continue reading "When does service recovery paradox work/fail?" »
